Cancellation & Refund Policy

If you need to cancel

• 48 hours or more before the session: full refund, no questions asked. Email us at hello@totsmessyclub.com with your booking details.
• Less than 48 hours before the session:we’re unable to offer a refund, since we’ll usually have turned away other families for that space. We’re happy to discuss exceptional circumstances (e.g. child illness) on a case-by-case basis.
• Not showing up on the day: non-refundable.

If we need to cancel

If we cancel a session (for example, due to severe weather or venue availability), you’ll receive a full refund or the option to move to a future session — whichever you prefer.

Changing the number of children

Need to add or remove a child from your booking? Email us at hello@totsmessyclub.com as early as possible and we’ll do our best to accommodate the change, space permitting.

How refunds are paid

Refunds are issued back to the original payment method via Stripe, and typically appear within 5–10 business days depending on your bank.